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MANAGED IT SERVICES

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COST OF MANAGED IT SERVICES

Hiring managed IT services comes with a host of benefits, including reduced costs, given that you don’t have to maintain a full-time IT team. While this proposition is appealing, business owners need to understand the cost of managed IT services in Melbourne before making up their minds.

Are you thinking about managed IT services for your business? Understanding different pricing models in your area can help you make an informed decision. Flexible MSP pricing models allow you to find solutions customized for your business priorities and budget.

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WHAT DOES MANAGED IT SERVICES ENTAIL?

Before delving into the cost of managed IT services in Australia, it is essential to understand what managed IT services mean. Managed IT ideally means that you hire an outside company to monitor and manage your IT resources. Businesses, especially MSPs, opt for these services because they lack the resources to employ a team of IT professionals. Larger companies don’t have a big problem hiring IT experts. Besides the savings, managed IT services allow businesses to pay only for what they need.

These services could either be fully-managed and partially managed. Businesses with an in-house team often opt for partially managed services to take care of specific tech needs. In this case, you get to choose what you want your provider to monitor, and when you need them to support you.

Partial management provides support for regular tasks ranging from backup administration to tech security. You could offload other jobs, including desktop support, helpdesk support, and server management. In this way, your internal IT team will have more time to focus on projects that drive business growth.

Fully managed IT services, on the other hand, are efficient and economical for SMBs. An expert service provider can help you determine the tech support you need to maintain smooth operations. Businesses with limited resources to handle their tech challenges can find reprieve from this option.

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MANAGED IT SERVICE OPTIONS

MSPs often structure their services in specific tiers, letting businesses select options best suited for their individual needs. These tiers vary in prices based on the benefits your business receives.


Basic IT Services

At lower initial costs of between $70 and $150, basic IT services provide a security team to monitor your servers and flag any issues. While these services offer numerous upfront benefits, businesses can spend more in the long run.


Mid-Range IT Services


With this option, businesses can make considerable savings, as your MSP helps you take care of issues before they occur. Their services go beyond basic monitoring as they look out for potential threats. You may receive IT planning, system backups, on-site support, disaster recovery, IT design, and 24/7 IT support for a flat fee. The prices range between $50 and $200 per user.


High-End IT Services


Businesses that require cloud or full hosted systems opt for these services. Your service provider can set up an entire infrastructure for your business, which may cost $300 or more per user monthly.

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MANAGED IT SERVICES PRICING MODELS

Maxum IT Consulting provides different pricing models depending on your requirements, including:

  • Flat rate model

  • Per user model

  • Per device model

Flat-Rate Model

Rather than focusing on individual projects, this pricing model covers all the IT services of an organization. SMBs prefer this model as it helps them plan their IT costs predictably. Outsourced IT departments provide support depending on their SLA whenever you experience system downtimes. With the flat-rate model, your IT costs don’t change whether you up/downscale your services. MSPs apply it on a monthly, quarterly, or yearly.


Per User Per Month Model


MSP providers base this model on the number of users they monitor and support. With more business operations becoming tech-based, your MSP will consider most of your employees as users. If your employees use multiple devices, paying per user helps you make considerable savings. Monthly prices depend on your team’s number of users. This model, however, won’t apply for your servers.


Per Device Per Month Model


In this model, your MSP charges you for all the devices in your tech environment. Maintenance of your servers, desktops, firewalls, and switches all attract different prices. With this model, you’ll have an easier time providing an MSP price list to potential clients.

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SOME OF OUR MANAGED IT SUPPORT PLANS

Please contact us for a custom pricing plan to support your business

$88 PER MONTH PER DEVICE

Basic

Basic Security Level with some bill fluctuation
Endpoint Monitoring
Reporting
Antivirus Monitoring
Virtual Service Desk with Remote Support
Security Patching
Windows OS Only

$99 PER MONTH PER DEVICE

Advanced

Intermediate Security Level with some bill fluctuation
Endpoint Monitoring
Reporting
Antivirus Monitoring
Virtual Service Desk with Remote Support
Security Patching
Backup Monitoring
Backup Issues/Security Patching issues
Advanced Firewall Monitoring
Windows and MacOS

$132 PER MONTH PER DEVICE

Ultimate

Set Bills with no extra cost

Endpoint Monitoring

Reporting

Antivirus Monitoring

Virtual Service Desk with Remote Support

Security Patching

Backup Monitoring

Backup Issues/Security Patching issues

Advanced Firewall Monitoring

On-site routine visits

Annual Training Session

Annual External Vulnerability Scan

Windows and MacOS

Managed IT Services: Price List

Prices include GST

A "device" is any Desktop (Windows or Mac), Laptop or Server (either physical or virtual)

Managed IT Support does not cover any hardware or software licensing costs - these will be quoted on request

Virtual Service Desk with Remote Support is available Mon-Fri 9am - 5pm (excluding public holidays)

Before starting a managed IT services plan, all managed devices will need to be up to date with their patching etc. If this is not the case, we will quote T&M to bring all devices up to date before commencing your chosen plan.

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